POLI.design

Specializing Master in Service Design

POLI.design

Master universitario
In aula
Ufficiale / Riconosciuto
12 Mesi
  • Milano
15.500 €

Descrizione

Through POLI.design, the Politecnico di Milano devotes a specialized upper-level training programme to Service Design.

 

The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping.

 

The overall idea behind the Master stems from the awareness of the significant changes that have occurred in the development and delivery of services and products by companies and public-sector organizations, and the radical impact that these changes are producing on professional skills and corporate capabilities.

 

It is thus essential to train professionals who can build and manage new physical and virtual patterns of service experience and interaction.

 

The complexity of conceiving, developing, and delivering a service requires innovation culture, creative thinking, and cultural exchange.





Goals

 

The Master in Service Design is an international training programme – taught entirely in English – focused on a user-centred approach, and the development of service ideas from contextual research to prototyping.

 

The overall idea behind the Master stems from the awareness of the significant changes that have occurred in the development and delivery of services and products by companies and public-sector organizations, and the radical impact that these changes are producing on professional skills and corporate capabilities.

 

It is thus essential to train professionals who can build and manage new physical and virtual patterns of service experience and interaction.

 

The complexity of conceiving, developing, and delivering a service requires innovation culture, creative thinking, and cultural exchange.



In order to strengthen the student's abilities, the Master program relies on an educational model that merges the acquisition of broad and multifaceted methodological knowledge and a learning-by-doing approach through:



multidisciplinary modules



experimental projects with real companies coordinated by international academics and professionals

service prototyping



 


Programma

Didactic course

The Specializing Master programme grants 60 CFU (Formative University Credits) equivalent to 60 ECTS.
The capability to manage complexity and act upon different design levels, and the capacity for creativity and vision are the main features of a service design professional.
 
These skills will be acquired through a highly experimental approach based on learning modules divided into lectures and design activities - called Service Design Pills, Service Masterclasses, Service Design Workshops - each one led by a different faculty member and focusing on a different topic.


Didactic modules
 
Lectures: Theoretical lessons aimed at introducing the discipline, and methodological lessons devoted to the acquisition of processes, tools, and approaches.

Service Design Pills: Targeted seminars that delve deeper into approaches and tools through the experimentation on a topic.
 
Service Design Masterclasses: One day lectures provided by an expert or a Service Design guru to investigate cutting-edge topics emerging in the world of Service Design.

Service Design Workshops: Design labs, in collaboration with companies, dealing with a real briefing that is focused on user research, and the development of service ideas and prototyping.

Internships: 475 hours of training experience in a partner company of the Specializing Master or other companies suggested by participants.

Destinatari

The Specializing Master invites applications from candidates with a degree, master's degree, or university-level diploma in design, architecture or engineering. Candidates may also be specialized in non-polytechnic disciplines for whom polytechnic skills can significantly enhance their prior professional training.



Job description and final assessment

 

The Specializing Master in Service Design trains specialists in the design of services for firms and publicsector organizations.



The programme's overall objectives are to produce experts and consultants with a solid design culture, vision, and the ability to design, manage, and organize the conception and implementation of a service. It also aims to develop innovation and entrepreneurship.





On conclusion of the programme, the participants will be able to:



 

Devise systemic innovation models for services

Deploy theoretical skills to operate with complex system

Use specific service design tools and manage redesign

Observe & Analyse user experience to construct a user-centred vision of complex interactions

Manage service conception, design and development

Foster entrepreneurship

 

Numerous employment opportunities are available to graduates from the Specializing Master in Service Design.



Potential roles include:



service designer as a specialized consultant at a design agency;

service designer as a consultant or employee of public-sector organizations, research centres, enterprises and authorities;

service designer as a consultant or employee of private-sector organizations, research centres, companies and organizations;

service designer as a freelance or self-employednprofessional (start-up).



Admission procedure

 

To take part to the selection process, the application form must be completed online within the following deadlines:



for Italian / foreign citizens with a qualification obtained in Italy within September 2019

for Extra U.E. citizens within August 2019



Tuition and Fees

 

The cost of the Specializing Master is 15.500 € (15.000 € participation fee + 500 € registration fee at Politecnico di Milano).



For graduate students at the Politecnico di Milano, the enrollment fee is 14.000 € divided into: Entrance fee to the Politecnico di Milano 500 € per pupil and participation fee to the Master, equal to 13.500 € per student.



Partial exemptions are available. For information contact POLI.design Coordination and Training Office at formazione@polidesign.net.



The cost of enrolment in the Specializing Master permits a tax deduction of 19% falling under "university specialization courses".

Lingua

Inglese

Posti disponibili

30

Scadenza

October, 2019

Luogo

A Milano

Obiettivi

The objectives of the Specializing Master are:



to provide the specific training required to refine the design skills of students who have already acquired experience in the design sector;

to enhance the basic skills of students with a background in other disciplines by furnishing them with theoretical knowledge and practical experience in service design;

to furnish the means necessary to enhance the professional experience of students already in employment.

Certificato


Sovvenzionato


Prezzo

15.500 €



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Specializing Master in Service Design

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Specializing Master in Service Design